FAQ

MY BIDS ARE NOT BEING ACCEPTED

Are you logged into your user account? 

You can only submit a bid when you are logged into your user account. Click on "Login" and enter your email address and password. The data entered must be identical to those used to create your account. 
Once you have successfully logged in, you will see the "My Account" tab.

Has your registration request been validated? 

Check that your registration request is not pending validation by our team. If you have not received a registration confirmation email, you will not be able to login to your user account or place bids. Registration validations are carried out during our office hours: Monday to Friday from 09:30 to 18:00. If you register outside of these hours, it may take more time to validate your account. 

Is your bid high enough?

Each bid you submit must be high enough to be accepted by the system. Each lot has a "reserve price" below which it is not possible to bid. Moreover, if someone else has already placed a bid (which becomes the "current price"), you must submit a higher bid. 

Here is an example of how bidding works:

A ring is on offer for €500 and no bids have been submitted. The first bidder is called Antoine, who is willing to bid up to €1,000 so enters this amount. He then becomes the highest bidder by up to €500. The second bidder is called Martine, who sees the current price at €500 but does not know the maximum of €1,000 submitted by Antoine. She decides to offer €600. The bidding contest (600 against 1,000) results in €601 in Antoine's favour. Martine must offer more than €1,000, in order to exceed Antoine's bid. 

I WANT TO PAY FOR MY PURCHASES

Payment conditions

Payment cannot be made immediately after you win a lot at 20:00. In accordance with the law, our office must draw up a report for the auction, which can only be done the day after the auction in the morning. Our accounting team will issue you a sales invoice – or bill of sale, which will state the amount excluding taxes and including all taxes. 

Payment methods

You have two payment options:

  • Pay on site at our office from the day after the auction has finished. Your bill of sale will be given to you on site, which you can pay there and then.
  • Pay remotely once you have received your sales invoice/bill of sale by email or in the post. 

Depending on the option chosen, you can use one of the following payment methods: 

  • Online payment within the legal limits via http://www.aguttes.com/paiement/index.jsp: €1,500.
  • Payment in cash within the legal limits: €1,000 for French nationals, and €10,000 for individuals whose tax domicile is outside France.
  • Payment by bank transfer of the exact amount stated on the invoice; bank charges shall not be borne by our office. 

Banque de Neuflize, 3 avenue Hoche, Paris 75008 
Account holder: Claude AGUTTES SAS 
Bank Code 30788 – Sort Code 00900 
Account no. 02058690002 – Control key (RIB) 23 
IBAN FR76 3078 8009 0002 0586 9000 223 – 
BIC NSMBFRPPXXX

  • Payment by cheque (However, the lot will be delivered after 20 days. Therefore, we suggest that you use one of the previous payment methods).

HOW DO I RECEIVE MY LOT?

Delivery at the office

You can pick up your lot at its storage location: Neuilly or Lyon. This location is indicated in the auction information. Your lot can only be delivered once it has been paid for in full. 

Delivered by courier: Our provider

Your lot can be shipped by courier. We work with the company Mail Box Etc.   

In Neuilly, the following person can be contacted for any shipping enquiries:  

Mr Emmanuel ATTARDO 
+33 (0)6 77 69 42 77 
+33 (0)1 47 58 46 23 
mbe005@mbefrance.fr 

For Lyon, please direct any enquiries to:  

Mail Boxes Etc. Villeurbanne  
+33 (0)4 72 04 04 60
+33 (0)1 47 58 46 23 
mbe002@mbefrance.fr 

When you have received your invoice, please contact Mail Box Etc. An estimated delivery time will be communicated to you, which you are free to accept or not. If you wish to go through another provider, please feel free to let us know. If we do not deliver the lots ourselves using our courier, we remain at your disposal to facilitate shipping with the company of your choice.  

CAN I RETRACT OR LOWER MY BID?

It is not possible to change your bid

It is NOT POSSIBLE to retract or lower a bid on the site. Your offers are considered public and definitive bids. Our auctions are remote public auctions and are subject to specific texts of the French Commercial Code. It is not possible to practice the right of withdrawal in relation to remote auctions; these fall under the French Consumer Code and the so-called "unregulated" market. 

The difference with the unregulated market

Each bid corresponds to an amount that you enter in a field specifically for this purpose. A confirmation message appears showing a summary of your bid. Once you validate this message, your bid becomes a public bid and cannot be retracted. Therefore, always make sure you take your time to carefully review your bid amount, even in the last few moments of the auction.  

CAN I VIEW ITEMS?

Public exhibitions at the auction house

You can come to view items that interest you at our auction houses. Each auction indicates the place where the works are stored. We usually organise partial exhibitions where items can be viewed freely. These exhibitions may be subject to specific timings. You can also view lots by appointment.  

Remote presentations

You can contact us by phone or email and request condition reports for lots. These remote presentations do not replace a visual examination of the work. Please feel free to contact us as soon as possible; however, the last few days of the auction is often time consuming. 

WHAT IS THE BEST TIME TO BID?

It is possible to place a bid at any time

As soon as an auction is made available online, you can place a bid at any time. If someone outbids your offer, you will receive an email informing you of this. This email is no longer sent in the last half hour of the auction due to the number of bids placed in this time slot

The "last moment"

You can also wait until the last moment to place a bid. However, a bid placed in the final seconds adds thirty seconds to the auction timer, so that the previous bidder has time to react. Therefore, the winner of a lot may be announced just after 20:00 if bids are placed in the final seconds.  

WHO SHOULD I CONTACT IF I HAVE A QUERY?

Our contacts

For queries related to the site, your password or your user data:  
Pierre-Luc NOURRY - 01 47 45 91 50 - nourry@aguttes.com  

For queries related to items:  
The contact person for the auction, whose details are included in the main information for the auction. 

If you want to sell an item on the site:  
Pierre-Luc NOURRY - 01 47 45 91 50 - nourry@aguttes.com

ARE BIDS ANONYMOUS? 

Confidentiality of your data

Internet users cannot see your name as a bidder. Your bids are completely anonymous

Only we can access your user data and make changes if requested by you. We can see who has bid on a lot; however, we cannot determine your maximum bid amount. Only you know this maximum. 

HOW DO I KNOW THE MAXIMUM BID AMOUNT OF OTHER BIDDERS? 

How bidding works

If you have not placed a bid, you cannot determine the maximum bid amount of the opposing bidder. If your bid is exceeded by €1, it is because the bidder has offered more than you. However, if your bid does not reach its maximum directly, it is because you have offered more than the opponent. 

Here is an example for determining the maximum bid amount of the opposing bidder:

Antoine has placed a €1,000 bid on a ring with a reserve price of €500.  
The current price is then displayed at €500. 
Martine sees the bid of €500 and places a bid of €600. 
The current price is then displayed at €601 in favour of Antoine. Martine understands that Antoine's bid is higher than hers.  
Martine then places a €1,200 bid. 
The current price is then displayed at €1,001 in favour of Martine. 
Martine understands that Antoine's bid was €1,000 and that she is now the highest bidder.   

ARE THERE ANY ADDITIONAL FEES?  

Sales fee

The sales fee is 22%. Your bid excludes taxes and does not include this fee. The price including all taxes is displayed next to your bid. If you win a lot, you can view the final price – excluding taxes and including all taxes – under "My winning bids" from your account. 

Delivery fee

If you wish to receive your lot by courier, an additional shipping fee shall apply. We work with an external company called Mail Box Etc., which can provide you with a shipping quote on request.

Since this quote varies based on the price of the goods shipped, it is impossible to provide you with the shipping fee before the end of the auction when the final price is determined.

Here are the contact details for Mail Box Etc.: 

Mr Emmanuel ATTARDO 
06 77 69 42 77 
01 47 58 46 23 
mbe005@mbefrance.fr  

or

Mail Boxes Etc. Villeurbanne  
+33 (0)4 72 04 04 60
+33 (0)1 47 58 46 23 
mbe002@mbefrance.fr 

If you wish to go through another provider, please feel free to let us know. If we do not deliver the lots ourselves using our courier, we remain at your disposal to facilitate shipping with the company of your choice.

HOW DO I KNOW IF I AM THE HIGHEST BIDDER? 

With the current price 

To determine if you are the highest bidder, simply compare your bid with the "current price" displayed. In fact, the site takes your bid into account and compares it to other bids. 

Here is an example of results with two bidders:

Antoine has placed a €1,000 bid on a ring with a reserve price of €500.  
The current price is then displayed at €500. Antoine understands that he is the highest bidder because no one has placed other bids. 
Martine sees the bid of €500 and places a bid of €600. 
The current price is then displayed at €601 in favour of Antoine. Martine understands that someone else's bid (Antoine) is higher than hers.  
Martine then places a €1,200 bid. 
The current price is then displayed at €1,001 in favour of Martine. Martine understands that Antoine's bid was €1,000 and that she is now the highest bidder. Antoine understands that he is no longer the highest bidder on this lot because the bid exceeds his maximum by €1. 

With the relevant message 

Whenever you decide to place a bid on a lot, a message appears based on the result of the bidding contest: 

  • "You are the highest bidder": When you have placed the highest bid. 

"You are no longer the highest bidder": When someone places a bid higher than yours.